Help me get my money back for an accidental payment

[alexsenkovets]

What is the name of the domain?

not

What is the issue you’re encountering

I accidentally bought a subscription

What steps have you taken to resolve the issue?

Dear Cloudflare Support Team,

I accidentally subscribed to the Pro plan on this account, but I intended to do so on a different one. As soon as I realized the mistake, I canceled the subscription. I would like to request a refund for this accidental purchase.

Please let me know if any additional information is required to process the refund. I appreciate your assistance.

Best regards,

Alexander

In what area can we help you?

Refunds

What are the steps to reproduce the issue?

Invoice number IN27846341

[JaimeC]

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

Cheers!

[alexsenkovets]

@JaimeC

Support will need to assist you on that ticket.

The Community cannot assist with Billing, Account nor Registrar issues.

I created a ticket on March 7 - 01418749 and they don’t answer me

[JaimeC]

Hello once more alexsenkovets,

I have pinged the Billing Team to check on your situation as fast as possible.

Thank you for your patience, best regards!