I turned off, disabled, uninstalled Cloudlflare and now it redirects my website to an illegal movie streaming site.
Bluehost said that I must contact Cloudflare and tell them to redirect the nameserver back to Bluehost. But I can’t find any way to contact them. This REALLY SUCKS. I’m losing money every day it’s offline.
I sent a support ticket but that was many hours ago and still no reply.
Hi @endlessability, the suggestion from @domjh is spot-on. Your domain registrar holds the keys to updating your name servers. I’m not sure the detail of what happened but it appears someone is attempting to capture your domain. For several years the name servers were:
Presumably these were changed to the above by you. When you “turned off, disabled, uninstalled” Cloudflare, you did so on the dashboard? If so, did you leave the name servers pointing to norm & maria? It appears someone else added the domain as they are now responding with:
Hi @endlessability, perhaps more a heist in process. I redacted some of the details you shared, but thank you for the information. It appears fastdomain was the registrar but I don’t know if there is a relationship with fastdomain and bluehost (I’ve not done business with either of them).
One option is to login to your Cloudflare account and select +Add domain to add the zone to Cloudflare again? You’ll be assigned the same name servers of norm & maria. Whois is showing norm & maria as the servers and that is where we’ll look to verify the domain. After that, go to the DNS tab and update the A record to point to the .53 IP address using the info @domjh shared.
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