looks like we can’t test “that name server” from outside of the network
You imply that I only provided 1 name server, did you see the other screenshots I posed 3 days ago? Theres 8 distinct name server IP’s in the screenshots I provided:
Keep in mind the inaccuracies of such tools that might be sending you down the wrong road in getting this fixed.
In addition to reach out to network operators like you have said, I’d also suggest you speak with your contacts at Cloudflare who might be able to shed some light on the failure points when operating in the Chinese networks.
All too often we see amateur mistakes made by technicians outside mainland China who don’t realise the mistakes they’re making and cannot see the issues for themselves even when told about it.
If you are not familiar, please speak to someone who is. In my opinion it is totally unacceptable for a technology company to experience a significant outage for months and still be in the bleeping investigation phase while this issue continues to be on-going!
It doesn’t seem like @hCaptchaSupport are taking this issue seriously.