I created a Cloudflare account to send feedback.
I am an American citizen currently living in South Korea since May. Ever since I arrived, I am constantly bombarded with Cloudflare hCaptcha challenges just browsing the web. I never got a single challenge in the years I’ve lived in the US.
My IP address, browsers, etc. never changes, so it seems like:
- Cloudflare is biased against my IP address / country (maybe unintentionally! not trying to accuse of intentional bias)
- Even over the course of months, Cloudflare never starts to trust me / my IP address.
I work at a large tech company, and we’re trained to look for unintentional bias in automatic filtering systems – it’s very easy to accidentally introduce. I’d ask that you please review whether hCaptcha might be unfairly biased against humans in foreign countries, and that maybe you don’t aren’t hearing about it because they’re not complaining to you.
Again, I’m not accusing of intentional bias (and I experience this with many other captcha systems too), but I would like to point out that Korea is a first-world, close ally of the US. If it’s unusual for Koreans to connect to US websites, I could -maybe- understand some initially higher risk, and maybe Cloudflare simply has less data about many foreign IP addresses than it does about US IP addresses?
But over time, surely you’ll trust me more; unfortunately so far I haven’t seen any evidence of that. Having to pick out which pictures have ‘X’ in them takes a lot of time and just constantly bumping into this during casual google searches is terribly frustrating.
Thanks for reading.