Having SSL handshake issue with my sub domain for my client

We are having Godaddy SSL installed in my origin server. But one of my client was not able to retrieve the SSL certificate from my origin server as cloudflare is
infront my origin server. My client was trying to retrieve the certificate for one of my sub-domain.
By the way the godaddy SSL which was installed on origin server is wildcard SSL.So how can i make this SSL handshake possible with my client server.
The client is using websphere for uploading this SSL certificates.
Also we thought universal SSL at edge level might the issue and purchased the ACM as well so that we can get the
Edge SSL certificate and can share with them for proper SSL handshake but there is no option to download the SSL at edge level even after buying ACM.

Can you share the error they are getting?

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