Hard Problem with lost CF account - Delegated Domain

[user2640]

Our previous IT specialist once plugged a domain into your service. Is there a chance to delegate the site to us if I provide the previous DNS records? We dont had a previous accounts CF
Best regards

[fritex]

@user2640

Is there a chance to delegate the site to us

I am afraid no one from could do this except there is a way by if you’re using a higher, paid plan and have a support which could do the needed changes for you.

However, the best practice is to follow the simple step-by-step instructions from the Cloudflare Docs when needed and/or contact Cloudflare Support for further troubleshooting and help.

May I ask if you do have the access to the Cloudflare account associated with this domain name and able to manage your domain?

If yes, then you’d be able to manage the DNS records for your zone.

Otherwise, you might not have the needed permissions of you do have some kind of a “sub-account” with restricted and/or limited permissions to edit settings.

Where is your domain registered? At Cloudflare Registrar?
Was it transferred recently or?
From what I understand, the domain name is under the “IT specialist’s” Cloudflare account, correct?

If you cannot login and have no access to the email on the account, I am afraid no one will be able to help you in such case.

You’d have to be able to contact the IT specialist that did the work on your behalf in order to gain access, edit and manage domain name, DNS records and other settings as well. At that point you will have control over the domain.

The only way you’ll be able to regain access is by having access to the email address of the account.

Below links may help:

• If you know the email: https://dash.cloudflare.com/forgot-password
• If you know the email and have 2FA issues: https://dash.cloudflare.com/login-help
• If you don’t know the email: https://dash.cloudflare.com/forgot-email

Helpful articles.

Login and account issues · Cloudflare Fundamentals docs

Move a domain between Cloudflare accounts · Cloudflare Fundamentals docs

[user2640]

Unfortunately i dont have account being associated with this domain.

[sdayman]

He also asked some other important questions, like this:

@fritex

Where is your domain registered? At Cloudflare Registrar?

Or you can just post the domain name like example DOT com. That would help answer the question.

As for the DNS records, those don’t matter a whole lot, since many of them are public, and the proxied ones would point to your hosting, which you’d just ask your host for.