Hacking! I cannot login on my Cloudflare account

General
1

Hello community,

I hope someone out there can help me.
I changed my password and everything on my Cloudflare last week, since it was hacked, and now the password is changed back again, which means somebody is hacking my account. This means I had to create a new account to even login and create a topic in this community, so it is not even this account it concerns. I tried to say “forgot password” and it sends a reset link to my email {redacted}, but then this hacker has enabled second factor authentication token, so that code is not sent to my phone. Is there any way to get around this?
I hope someone can help me.

Thanks.
Anne {redacted}

2

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post.

Or email If you are a Cloudflare account holder, please submit a new support request from the email address you used to register your Cloudflare account. You should open a ticket directly through the Cloudflare dashboard following these steps: 1. Log in to your Cloudflare account and click on “Support” in the top right corner, from the drop down select Help Center. 2. Click on your name in the top right corner, and in the drop down menu select “My activities” where you will see your existing requests. 3. Scroll to the bottom of the “My Requests” page and click “Submit a request”.

3

Hey Adaptive – thanks, but problem is as mentioned I cannot login.

4

Email support and explain your issue.

5

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