Got "Try again later. The requested invoice was not found at this time."

[lucemia]

What is the name of the domain?

What is the error message?

Try again later. The requested invoice was not found at this time.

What is the issue you’re encountering

Cannot pay my overdue balance

What steps have you taken to resolve the issue?

Try to paid the overdue balance but got “Try again later. The requested invoice was not found at this time.”

Billing issues requre a Billing ticket with Support

01204486

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Goto https://dash.cloudflare.com/f7a78b1d8628af6f31d369fa5a781fa0/billing/pay-outstanding-balance and press “Submit Payment”

Screenshot of the error

[fritex]

Greetings,

@lucemia

Cannot pay my overdue balance

I am sorry to hear this happen.

@lucemia

01204486

Thank you for sharing your ticket number here with us.
I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

[hollynghiem]

Our Billing team is working on the ticket you mentioned. Sorry for the delay!

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.