Got auto charge for a service I do not need during your portal outage

General Billing
1

What is the name of the domain?

What is the issue you’re encountering

Your portal was having an outage yesterday. I was trying to remove and re-add a new site with a free package. Due to the outage I kept getting internal error message. I click on a paid package and it automatically got charged. I do not need that paid servies. My bank accoutn now got charged and there is no way for me to cancel as there is no services shown under my account. Please help. I tried creating a ticket and nobody is answering.

Billing issues requre a Billing ticket with Support

01202147

In what area can we help you?

Refunds

2

I am sorry to hear this.

Thank you for sharing your ticket number here with us. I’ve escalated your case to the team.

Kindly and patiently wait for a reply.

3

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