Google allowlisted but Edge response is 403

[marc.nash]

What is the name of the domain?

Articles | Optimum

What is the error number?

403

What is the error message?

Forbidden You don’t have permission to access this resource.

What is the issue you’re encountering

Traffic from Google (referred from google or from google its self) cannot access our blog pages. Traffic from google has historically been allowlisted. Some of the RayIDs from some of the requests in the logs do not show in the analytics, others do and show that the requests are set to ‘Skip’ – though the logs show a 403 response.

Was the site working with SSL prior to adding it to Cloudflare?

Yes

What is the current SSL/TLS setting?

Full (strict)

What are the steps to reproduce the issue?

Go to google.com and search for “optimum articles” and click on one of the urls that lead to Articles | Optimum or some similar variant

[harshinik]

Hello,

Could you kindly create a ticket and provide us the case number ? We will need more information such as screenshot and HAR File. Kindly attach those details in the ticket as well

Thank you !

[marc.nash]

@harshinik Case ID: 01281991

[cloonan]

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.