Gmail email address' bouncing

[VinylWraps]

Hello,

I was wondering if someone is able to help!

Since Gmail have updated their security policy we are unable to send to any @gmail.com email
addresses. We were told by our domain hosting company that we needed to update our SPF and
DKIM records in cloudflare however when doing so nothing changes and the problem is not rectified.

The message we are receiving from Postmater is that;
“DKIM checks did not pass and SPF check for [our website] did not pass with our [ip address]”.

Do you have any recommendations for how I can fix this issue.
Thank you

[Laudian]

Well, what is your domain and what records were you asked to add?

Can you use https://www.mail-tester.com and give us a link to the result?

[VinylWraps]

Our domain is ‘vinylwraps.com.au’ and we have been asked to add in SPF and DKIM coding to cloudflare. I’m unable to include the coding here as it wont let me post more than 4 links.

The mail-tester link you have shared isn’t giving us any results either.

We are quite desperate to fix this issue as we are unable to send to gmail email address’ and have exhausted all other options.

[Laudian]

This is what I see for your domain:

dig +short vinylwraps.com.au txt
"v=spf1 +mx +a +ip4:185.184.155.28 ~all"
"v=spf1 ip4:185.184.155.28 include:vinylwraps.com.au ~all"
"v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAvxp2eM971RDwVBxoDdpTOr6zUo0PxYPmlgUUl60h4Du4mixY/woRld/GMOBGbOnHNS2SfKG5A57hG7z7lPzAjkXMvSnlapyNUc3Pzrv2tXUfpGLAWppMWybyBDKJThIyNlUIyzCrZltPYfy6Q9Ds/hPDCgU1wGYHFLZf1rYOnUrCX+sqeFyo4HzF4gts8OEuN" "MJOlsoUdbwEH859siovOZrKQrLVDq8W4sV2zJJxh/zKt1lrhfWHyIQjcZPDB8FwIpRZFMeOKA7gGsjbB2GQhoFGihXynowD6HrK6sEOnXvSZL2NNOYrCfyw3aSB9TpWXT4hTaPVLAPJbDbm8AtBpwIDAQAB;"

First of all, you have 2 SPF records. You can only have one.

I assume you want it to look like this, but I obviously cannot make any guarantees without knowing what you were asked to add: "v=spf1 +ip4:185.184.155.28 -all"
Try to delete the existing records and create this one instead.

For your DKIM record, I guess you have entered the wrong name. You have used @, but it would usually be something like example._domainkey. Check your information for the correct name and change it accordingly.