I keep getting this same garbage. These guys are awful. I’m on 7th week after submitting tickets, basically same story as you. They never respond. When they do, it’s “we resolved this and now it’s in Salesforce” and then nothing.
The best part is, not only can we not see anything related to Salesforce, but I can’t even see all 3 tickets I’ve submitted in the support area of their website now.
This service is a joke.
Anything yet? I am having the same problem. 7 weeks, no response, they keep closing my tickets as resolved. I have a double account as well and they are absolutely, unequivocally pathetic at customer service and giving me any idea whatsoever for the last 7 weeks of what is going on. I just got double billed again. Should we collectively follow these instructions? https://consumer.ftc.gov/articles/solving-problems-business-returns-refunds-and-other-resolutions#help
I’m living for your updates if this company’s awful customer service. Have they resolved your issue yet? I’m having a very similar issue.
What is that ticket number? Sorry for the ongoing issues,
Support tickets 3302516, 00981787, 00980081, 3355090
I can’t access any of these because my support dashboard doesn’t work, so I don’t know what’s going on and the emails don’t say anything other than “click here to access the dashboard,” if there’s an update, which I can’t because it’s programmed wrong.
Thank you for the details, I have flagged that for my colleagues in Billing Support and asked them to ensure your ticket has been escalated to the team to correct. I copied myself to track progress. Sorry for the ongoing issues.
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my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.