Getting "There was an error fetching your data"

General Analytics
1

What is the name of the domain?

niranjan.co

What is the error number?

NA

What is the error message?

There was an error fetching your data

What is the issue you’re encountering

There was an error fetching your data

What steps have you taken to resolve the issue?

NA

What are the steps to reproduce the issue?

Go to DNS → Analytics → Change the time frame to > 24Hrs

What feature, service or problem is this related to?

Account Analytics

Screenshot of the error

Untitled design.png
Untitled design.png2880×1800 337 KB

2

Can you try again from an incognito tab?

3

Hello @cloonan ,

Thanks for the replay. As suggested, I tried in Incognito mode but still getting same “There was an error fetching your data” error. I also tried using Google Chrome but no luck.

4

I do not see that domain as active in the account you are using here.

5

Hello,

The domain is on another account.

6

I cannot replicate the error on the account, can you log into that account in incognito mode and try again?

7

I’ve already tried in Incognito and in different browsers as well :smiling_face_with_tear:

8

Did you try again? I took some steps to attempt to correct the error and I cannot replicate it on your dash

9

Hey,

Yes, I had already tried on Incognito and on multiple browsers. Also how can you replicate on my dash ?

1 Like
10

As part of our Internal troubleshooting we can attempt to replicate some errors. In this case, we need to loop in our support team to assist on an Account ticket.

Can you create an Account ticket and share your ticket number here? You can open an Account ticket here, https://dash.cloudflare.com/?to=/:account/support