Getting Error 1014 Cross-User Banned when adding a CNAME record for

I have added a “community” CNAME record for our account that points to

However, I am getting an error when I visit : Error 1014 Ray ID: 822de220dfe23261 • 2023-11-08 12:40:14 UTC CNAME Cross-User Banned

Any idea on how to resolve?


Hi there,

In order to point your CNAME to another Cloudflare zone, the receiving end needs to create an SSL/TLS Custom Hostname to receive it, otherwise you’ll get that 1014.

Here’s what needs to be done on the receiving zone: Create custom hostnames · Cloudflare for Platforms docs

Take care.

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