I am responsible for an organizations domain. A predecessor put most of the stuff on a SAAS service that uses Cloudflare. I’m trying to add other hosts into the domain but none of our emails at the domain seem to be the Cloudflare login. I suspect he SAAS company has control over it (but their support is equally useless). I tried to open a help ticket at Cloudflare to inquire but the support bot refuses to talk to me and closes the ticket.
What is my best strategy to get things to work. If I point my domain at my own name servers and just use the A records for the SAAS site, the certificates get all hosed up.
The problem is when I use godaddy’s nameservers, the SAAS (members.americanwinesociety.org) which is using cloudflare stops working because the certificates are all wrong.
If I point the nameservers at gwen and brad at cloudflare, then the SAAS works, but I can’t add any domain entries of my own because I have no access to the appropriate dashboard or whatever.
I’ve pointed things back at cloudflare, but I need to know how to get cloudlfare support to talk to me and not just reject any message that mentions my domain.
If you want to take control of your domain’s DNS, you should ask your SAAS provider for the required DNS records and add those to your GoDaddy account.
If the Cloudflare account you are trying to access is not yours, Cloudflare support will not be able to help you access it.
Have you tried Cloudflare’s account recovery process?
I have tried asking it for the email and that does nothing (presumably because the email goes to the broke-■■■ SAAS vendor). Nothing else I’ve tried gets me anything but a rejected messages.
If you have a pointer to the proper procedure, that is exactly what I am asking.
I’ve already had tickets going with the SAAS provider for 2 weeks. They’ve got no clue. The SOA record refers to an employee who hasn’t worked there in years.
If you want full control over the domain americanwinesociety.org, then use this guide to move it to your own account and have the SaaS provider remove your custom hostname. Then you will 100% control over the domain.