Getting a 500 every time for thumbnail generation

Developers Stream
1

Type

I don’t know

What is the issue you’re encountering

Whenever I try to auto-generate a thumbnail jpg/gif for our videos, I’m getting a 500 from Cloudflare’s server. Here’s an example https://customer-wamlqc0nvwgdb66z.cloudflarestream.com/02148e497dc047d99e78652fb7ef8853/thumbnails/thumbnail.jpg. The video is an mp4,

2

Hi there,

It seems that for whatever reason, the video does not have a default thumbnail.
Please try and generate one and see if that solves your issue:

curl -X POST \
-H "Authorization: Bearer <API_TOKEN>" \
-d '{"thumbnailTimestampPct": 0.5}' \
https://api.cloudflare.com/client/v4/accounts/<ACCOUNT_ID>/stream/<VIDEO_UID>

Edit: If this does not solve your issue, get back to me, so I can further investigate it.

Take care.