Hi we are on the Cloudflare Pro Plan and we keep getting attacked majorly by bots, yesterday it was Latvia, “geedobot”, Wednesday my website was hit hard by bots - we are using a AWS server and when under attack it is taking it down and we have to reboot it, would switching up to a better plan stop this? The Configure Superbot Flight Mode is set at - Definitely Automated = Block, Verified Bots = Allow, Static Resource Protection off, Optimize for Wordpress = On, any help would be really appreciated, we are going into our busiest period of the year and there are so many people relying on this for their jobs. Amanda
Hi @amanda6 Amanda,
Would you be able to log a Cloudflare Support ticket and post it here?
Let me dig in to your traffic and see if there is anything else which can be done.
Hi, I can’t raise a ticket because I am on a Pro plan, although I have just emailed Purnima N
Senior Technical Support Engineer- Billing & Registrar, to see if we can upgrade for a month to get help on this issue? thanks
If you encounter any issues, let us know. Once you have a ticket number, please share that here. Sorry for the issues.
Hi @amanda6 I see your ticket 3056215 and will flag that for my colleagues. If you want to cancel a service, you should cancel that from your dash asap and let the agent on the ticket know once you have done that.
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