Frequent packet Loss at Equinix hop

Website, Application, Performance
1

I’ve been experiencing many timeouts to my website over the past two months. Sometimes the page half-loads. I have run multiple tracerts to my url and I keep seeing timeouts at the equinix hop. Is this in anyway related to Cloudflare? Is there anything I can do on my end to correct this? My account with Cloudflare was running like a dream until this issue cropped up 2 months ago.

Tracing route to www.lehighvalleywallart.com [172.67.137.33]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     6 ms     6 ms     6 ms  10.26.112.1
  3    10 ms     8 ms    14 ms  bdle8-sub214.aggr2.phdl.pa.rcn.net [207.172.196.245]
  4    14 ms    14 ms    20 ms  207.172.18.152
  5    14 ms    15 ms    14 ms  hge0-0-0-3.core1.lnh.md.rcn.net [207.172.19.104]
  6    16 ms    14 ms    12 ms  hge0-0-0-1.border1.eqnx.va.rcn.net [207.172.19.86]
  7     *       35 ms     *     13335.ash.equinix.com [206.126.237.30]
  8    14 ms    17 ms    16 ms  173.245.63.243
  9    17 ms    13 ms    16 ms  172.67.137.33

Trace complete.
2

That’s not packet loss. You’re just passing through a hop that doesn’t necessarily respond to ICMP. Past that it’s fine.

MTR is better for testing connections.

https://support.cloudflare.com/hc/en-us/articles/203118044-Gathering-information-for-troubleshooting-sites#h_6UDk1RsTwkoDD2fdvAeVpY

https://www.cloudflare.com/learning/network-layer/what-is-mtr/

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3

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