Freenom domain unable to connect

I got a domain to link with cloudflare it was freenom domain when I click add site where you enter the site I get this error “Failed to lookup registrar and hosting information of at this time. Please contact Cloudflare Support or try again later.” The domain has been registered for 1 day now

Hi @user8148,

That domain is registered under a TLD which is governed by the Freenom registry. Those TLDs currently experience issues their Whois service which prevents such domains from being added to Cloudflare. Freenom needs to fix that on their side.

Seems like a generic response that hasn’t actually been looked into. Whois works:

% IANA WHOIS server
% for more information on IANA, visit
% This query returned 1 object


domain:       ML

organisation: Agence des Technologies de l’Information et de la Communication
address:      ACI 2000 Hamdallaye
address:      Bamako BP E 5467
address:      Mali

contact:      administrative
name:         Chef Service Gestion du .ml
organisation: Agence des Technologies de l’Information et de la Communication
address:      ACI 2000 Hamdallaye
address:      Bamako BP E 5467
address:      Mali
phone:        +223 77 28 52 51
fax-no:       +223 20 29 94 13
e-mail:       [email protected]

contact:      technical
name:         Manager ICT
organisation: Mali Dili B.V.
address:      Keizersgracht 213
address:      1016 DT  Amsterdam
address:      Netherlands
phone:        +31 20 5315726
fax-no:       +31 20 5315721
e-mail:       [email protected]

nserver:      A.NS.ML 2a04:1b00:0:0:0:0:0:1
nserver:      B.NS.ML 2a04:1b00:1:0:0:0:0:1
nserver:      C.NS.ML 2a04:1b00:2:0:0:0:0:1
nserver:      D.NS.ML 2a04:1b00:3:0:0:0:0:1


status:       ACTIVE
remarks:      Registration information:

created:      1993-09-29
changed:      2018-04-20
source:       IANA

   Domain name:

      Mali Dili B.V.
      Point ML administrator
      P.O. Box 11774
      1001 GT  Amsterdam
      Phone: +31 20 5315725
      Fax: +31 20 5315721
      E-mail: abuse: [email protected], copyright infringement: [email protected]

   Domain Nameservers:

   Your selected domain name is a Free Domain. That means that,
   according to the terms and conditions of Free Domain domain names
   the registrant is Mali Dili B.V.

   Due to restrictions in Point ML 's Privacy Statement personal information
   about the user of the domain name cannot be released.

   If you want to report abuse of this domain name, please send a
   detailed email with your complaint to [email protected]
   In most cases Point ML responds to abuse complaints within one business day.

   If you want to report a case of copyright infringement, please send
   an email to [email protected], and include the full name and address of
   your organization. Within 5 business days copyright infringement notices
   will be investigated.

   Record maintained by: Point ML Domain Registry

It is, but it’s the best you’ll get I am afraid.

Generic responses are totally okay if the people posting them actually know what they’re talking about and can back them up. It seems like this response has been going around for a long time and is the generic thing said whenever there’s a Freenom related issue.

But it’s a problem if that’s not actually the issue.

@domjh knows extremely well what he is talking about. That’s not the issue.

The Whois issue is Cloudflare’s official stance, which is why I wrote it’s the best response you’ll get.

1 Like

So basically if Cloudflare has an official stance on something, that’s what you guys will keep copying/pasting even if it’s not true?

We’re not going to argue this every time someone comes along with a Freenom issue. If you have a paid plan and want Cloudflare to look into your specific issue, please open a ticket.

1 Like

@sdayman That sounds like a great excuse to just not answer the question… Why do you keep posting that it’s a whois issue when it’s clearly responding correctly?

And what do you expect us to do? Hack into Cloudflare’s infrastructure to find out the truth about the Bermuda triangle and JFK?

This topic has been addressed more than once and a quick search would have shown that, @domjh’s response is spot on here. If you want to know more details you will have to contact support.

Already answered. Please use search or open a ticket.