There is an ongoing debate about who is to blame when Freenom domains do not work on Cloudflare. My experience to date (outlined below) suggests that the problem almost certainly lies with Freenom.
I spent months trying to troubleshoot a domain name on Cloudflare. Freenom is the registrar. I had no problems on Cloudflare with any of my other domains which were purchased through Google domains, GoDaddy, etc. Just Freenom.
I decided to transfer my domain away from Freenom. First, I went to EURID, which manages domains ending in .eu. I noticed in the WHOIS section that Freenom listed another company as the registrant. I am the registrant. I asked Freenom to remove the other company and put my information. Freenom replaced company A with company B. Company B has the exact same name as company A, only it ends in the word “Proxy”. Freenom appear desperate not to list me as the Registrant.
EURID’s legal team told me to stop giving Freenom permission to hide my details. I told EURID that I never gave Freenom such permission and if Freenom claimed I had given them permission, Freenom were lying. In fact, I had contacted Freenom repeatedly to not list another company as the registrant of my domain.
Here is what EURID wrote to Freenom
Dear Mr. Trik,
We are referring to the domain name “XXX.eu” and the issues that the
registrant is having to regain control of the domain name.
We would like to remind you the following obligations resulting from the .eu
accreditation of Open TLD:
As an Accredited Registrar, you will provide Registration Services and
proper customer support to Registrants in at least one of the official
languages of the European Union (section 2.4 of the .eu Registrar
You will assist and provide your full cooperation to both the Registrant
and us in relation to the Registration Services (section 4.1 para 7 of the
.eu Registrar agreement).
Moreover, we would like to draw to your attention that as the authoritative
registry, we determine the purpose and means of processing .eu domain holders’
personal data; in this capacity we act as data controller of any personal data
of the .eu registrants. This means that in the context of .eu domain name
registration services, Open TLD collects registration data, in its capacity as
data processor to comply with its contractual obligation to us. Therefore,
please comply with the request of XXX who is asking for an explicit
update of their registration data. This requirement arises from the following
provision of the .eu Registrar agreement:
- You will ensure that the Domain Name Registration term, as agreed with the
Registrant, corresponds at all times to the authoritative Registration term
shown in the registration database. You will ensure that the registration
data linked to a Domain Name submitted to us and shown in the web-based
WHOIS is at all times the data of the Registrant, and not your data. The
email address submitted in the Registrant’s contact information will be
that of the Registrant only and not yours, unless you can demonstrate that
the Registrant expressly requested otherwise (section 4.1 para 4-5 of the
.eu Registrar agreement)
As a conclusion, we urge you to provide a concrete solution to XXX
in order to enable her to update their registration data and transfer their domain
name to the registrar of their choice.
Thank you for your collaboration.