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Describe the issue you are having:
I registered and paid for the above domain name through Cloudflare a week ago. However, it turns out that this domain name is already owned by a different individual and was registered in January by NameCheap. I have contacted support for a refund but after 24 hours have not received a response. How is it that you can fraudulently sell me a domain name somebody else already has active control of?
What steps have you taken to resolve the issue?
- Contacted support
- Received no response after 24 hours
Do you have a ticket number? If you continue to not receive a response, perhaps one of the MVPs here might be kind enough to escalate it for you. You made this post on the weekend as well, so perhaps just a bit more patience was needed.
Just in case it’s worth double-checking. You registered the domain via Cloudflare’s Registrar, correct? As in, if you navigate to Domain Registration, do you see the domain in that tab? Out of an abundance of caution, I would make sure it’s spelled exactly the same as well.
If you just added it as a normal website to Cloudflare, Cloudflare will let you add anything, but it won’t do anything until you verify you have control over it (i.e change nameservers).
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