I have tried contacting EVERY Cloudflare email address on the internet and every phone number.
ZERO way of contacting Cloudflare.
Billing issues requre a Billing ticket with Support
01310459 , 01379620
In what area can we help you?
Refunds
What are the steps to reproduce the issue?
I used to have an account with the email: REDACTED
I was fraudulent charged $75 USD in December 2024.
I submitted multiple tickets, emailed every available email address online and called all number available, to no success.
The tickets I submitted went no where because I got the “Cannot locate dashboard account” error. (screenshot attached)
I had to wait 2 months for PayPal to issue a refund.
When that happened, I cancelled and closed that account.
And now today, that account that has been closed for months, was fraudulently charged the same amount again.
And again, ZERO way of contacting support.
I have raised a dispute with PayPal again.
It is utterly disgusting that you can steal peoples money, and provide ZERO contact methods.
I have raised the ticket 01379620 today to get the issue resolved and am seeking a solicitors guidance on moving forward.
This is the only way to contact Cloudflare for Support on Billing , via the tickets you opened.
No more ticket are needed, additional tickets simply move reply time back in the queue to the last ticket. I suspect Support will merge those once they get to them.
I will remove that as you don’t want to share that kind of detail on a public forum.
Do you know if you canceled the paid services for which you were billed? I don’t see any charges in the account you are using here.
When you contacted Support via the ticket, did you contact them from the email address associated with the account where the charges occurred? If not, can you reply to the ticket (either one if they are both about the same issue) and cc the email of the owner of the account where you received the charges? When the Billing agent gets to your ticket they’ll have the details they need to assist.
I can only submit a ticket, I am unable to reply due to not having access to the support portal.
So the tickets I submit, go nowhere cause I cant access the tickets once submitted.
Ticket 01310459 was from the original charge in December and 01379620 is the new ticket i submitted today.
You are correct, I appreciate you removing the emails addresses.
I had no service to be charged that amount to begin with and there was no invoice added to my account with that amount.
The account i am using here is a different account and I am only using this account because I closed the account that keeps getting charged over a month ago, when this happened in December.
When the initial charge happened in December, I did submit a ticket with the original account email.
I also emailed every email address available online and replied to every email I was sent from Cloudflare.
Every email says “we no longer accept emails to this address”, or is an automated reply with a no reply email.
You cannot create tickets via email any longer, a few years I think. When you create them via the support portal the system runs a bunch of tests and appends results on you ticket. When the agent works the ticket they see the results and can rerun tests as they troubleshoot issues.
Sorry about not seeing tickets in the dash, that is a problem with a recent platform migration that the team is working to fix. You can however reply to the tickets via email to communicate with support. I flagged your tickets for their attention earlier.
That puts people in a really bad spot, how are people meant to be okay with that.
The only emails I got from support was informing me that they were closing the ticket, and when I replied to that email, I got nothing in response.
I even emailed the legal email, PR email, billing email and more.
No response from anyone.
Thanks for all your help, I really do appreciate it.
Can you search your email for 01310459, that ticket shows as open at the moment, Replies you make via email are added to the ticket so that you can communicate with Support. I suspect the account you’re being billed on has an active subscription, hence the monthly billing. When you reply via email to Support, please cc all the email address you shared, including the one where you are being charged.
I didn’t have any subscription that could possibly cost close to that amount, and I didnt get an invoice with that amount.
And I cancelled all subscriptions and closed that account longer than a month ago, why would I still be getting charged?
There are many other people that are also being charged an obscure amount for no reason around the same time, sounds like a class action issue.
, via the tickets you opened.
