Securitytrails shows namerservers changed to Cloudflare about 5 months ago.
godaddy/your registrar is where you’d go to set your nameservers to point to Cloudflare nameservers, at that point, your dns records are added to Cloudflare and you’d manage them in the DNS app of the Cloudflare dash https://dash.cloudflare.com/?to=/:account/:zone/dns
You’d need to add the domain (zone) to the account you are using here and change the nameservers at your domain registrar to the two in the account you are using here.
The email used to create the account that holds the active zone (domain) is the only account that Cloudflare Support is authorized to work with. We see similar instance where a developer added a site to cf and then passed away or otherwise severed relationship with the domain owner. If you cannot recover access to the account that holds the domain, there is no option other than to move it to an account you can control.
In September (22nd) of last year, you (Cloonan) were able to see an email address in something you called a “Suppressed List.” Due to that, you were able to remove a bad email address from that list so someone else that had the same trouble I’m having now was able to recover.
Why can’t I see that same level of assistance, please?
Recently (within the last 12 months), I was logged into something to insert an MX record… Is there any way that you can see an editing history to show that to be true?
While I completely understand security principles and your desire not to have my TLD hacked, I did NOT get an email about 5 months ago (reading from that other ticket here) telling me that this whole mess was moving to Cloudflare… I don’t know how in the world I got here, nor do I want to spend the rest of my life trying to solve this… PLEASE let me know what to do here. I need to add SPF, DMARC and DKIM records ASAP.
Is it possible that you can you direct me to a step-by-step document that can tell me how to fix this issue, please?
You just need to contact us from the account that holds the domain (zone).
If you cannot, the first thing you need to do is
Sorry for the frustration, whoever did add your site to Cloudflare was able to have your registrar change the nameservers, indicating they controlled the domain. If you cannot find that person or do not know who that is, you need to contact your domain registrar and ensure that only you have access to that registrar account.
There are good #tutorial that can help you with the step by steps to add DNS records to your new account.