For a few days, our customers have no longer been able to reach sites hosted on your systems

[user20996]

Hello, I’m Andrea {redacted}, an Italian internet provider.

For a few days, our customers have no longer been able to reach sites hosted on your systems.

if I execute a tracert I see that everything goes well but the web page does not load from the web, can you check the problem? kind regards

[sandro]

Are you saying all these sites are on Cloudflare?

[user20996]

all site yep

[sandro]

Can you post a domain?

[user20996]

CardTrader

[sandro]

That domain generally loads fine.

sitemeer.com/#https://www.cardtrader.com

Can you post a screenshot of the browser when it did not load?

[user20996]

yep

[sandro]

All right, now execute on the same machine these commands

ping cardtrader.com
ping www.cardtrader.com
nslookup cardtrader.com
nslookup www.cardtrader.com

[user20996]

if i perform a site tracert i see that i reach the ip of the site

[albert]

Just wondering, are you able to access http://1.1.1.1/cdn-cgi/trace?

[sandro]

If you get the original IP address, you do not only have a connectivity issue but also a DNS issue.

So which address do you get, Cloudflare’s or your own?

[sandro]

But again, post the output of For a few days, our customers have no longer been able to reach sites hosted on your systems - #9 by sandro

[user20996]

Good Day,

I’m Andrea from Fastalp.

Fastalp’s an Italian internet provider.

For a few days, our customers have no longer been able to reach sites hosted on your systems.

if I execute a tracert I see that everything goes well but the web page does not load from the web, can you check the problem?

Best regards

[sandro]

If you come across these issues in the context of the new 188 addresses, yes, there currently appear to be some routing issues with these addresses. No ETA known for a fix though I am afraid.