Sorry, you have been blocked. You are unable to access flyflair.com
What is the error message?
Sorry, you have been blocked. You are unable to access flyflair.com
What is the issue you’re encountering
We recently have a public ip change for our customer “burnbrae” through Palo Alto PRISMA SDWAN and since the IPs change customer is unable to access your website. We suspect that the new IP is been block in your environment, can you please check and advise if your block this IP : 134.238.147.89 and if needed please allowlist this IP so that the customer can reach it .
The access settings for any domain using Cloudflare services are managed by the customers themselves. The website operator for flyflair.com controls access tot heir website property. Cloudflare cannot modify the security settings of customer websites, you would need to contact the website operator.
Thanks for your response. The initial page is managed by the cloudflare and it is failing because cloudflare is considering their IP as untrusted or unsafe. DO you know how can I directly contact cloudflare support team? I have been trying to do this for one week and still I could not contact them. Please provide me any Email or phone number .
Thank you!
Your assumption here is incorrect. That is a page presented by the Cloudflare service based on the settings specified by the domain owner of the website using Cloudflare’s service.
I have no idea why the IP in question is being blocked and neither do you. You have made an assumption and it may indeed be that the IP of the visitor is associated with malicious or unwanted traffic and is being blocked as a result. But that block is being done based on the settings specified by the operator of the domain in question. Cloudflare isn’t going to second guess the security decisions of a website operator, they are free to block or allow any website they wish.
You or your client needs to contact the operators of flyflair.com to see if they wish to make changes to allow access. You can try looking up the whois contact information for the domain owner or if you have some business relationship with the domain in question contact the persons involved in said relationship.
You can open an account ticket in the Cloudflare support portal. It will then be closed, likely without comment, as Cloudflare isn’t going to investigate the reason a website is blocking a request for a website not owned by the person making the query.
