Hello there! I have run into a problem that I already know the cause of, but am unable to fix it.
I was updating the Cloudflare WARP client today with the newest .msi installer package but due to a power outage during installation, it seems I was left with a broken installation. I tried to uninstall the broken package but was unable to do it from the Control Panel or via the .msi package. I tried reinstalling with the .msi package but I kept getting an error: “The installer ended prematurely due to an unknown error…”
So, I then manually deleted the Cloudflare folder in the installation directory (C:\Program Files) and cleared %TEMP%, and ran the installer again. This time, it worked and WARP was installed but it is not working. I cannot connect to WARP despite switching it on (it always says “Disconnected”). And now, every time I try to uninstall it, the “warp-svc.exe” file starts running with high CPU/mem usage until my PC freezes.
I think it could be fixed by deleting corrupted keys of the previous broken installation of WARP in the Windows Registry, but I don’t know all the key locations I’m supposed to be deleting and/or there are other drivers that need to be uninstalled/reinstalled. Would appreciate some assistance from the community. Cheers!
Here’s the debug info (logs) I have (in zipped folder), if needed: Uploadir - Your Upload Directory
- The “Account” tab in preferences doesn’t connect.
- In the “General” tab, Connection, DNS protocol and Connection type are “Unavailable” and Device ID is blank.
- In the “Connection” tab, the drop-down menu for the DNS protocol option is blank (none of 126.96.36.199 or 188.8.131.52 WARP is working).
UPDATE: Apparently, I think I was wrong. The update itself was broken; I rolled back to a previous version (1.5.461.0; Jul 23, 2021) and it’s working fine now.