Firewall rules block allowlisted ip and legitimate traffic

Website, Application, Performance
1

What is the name of the domain?

example.com

What is the error number?

firewall rules block allowlisted ip

What is the error message?

Ruleset and Rule are Unavailable, id : e9d19985eb924f1b97aa6ec315758720 and 49c7e0e22ef14d7f8e20c881b8712937

What is the issue you’re encountering

Firewall rules block legitimate traffic with Ruleset and Rule are Unavailable

What steps have you taken to resolve the issue?

I tried to disable all the waf custom rules and allowlisted the ip and asn with the waf tool but no success

2

Hi,

You can refer to this doc on how to handle false positives:

3

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