Firewall preventing customer uploads

Our website is an ecommerce site for custom paper products. Customers upload their designs and we print them. I believe the Cloudflare firewall is preventing some customers from uploading their designs to us, but not all. Does anybody have any information on how I can relax the firewall enough for the customers but keep me safe from DDos attacks?

Do you have any rayIDs or a screenshot from these unsuccessful uploads?

You will be able to search by rayID in Security section of your Cloudflare dashboard to see if it is Cloudflare blocking these.

You can then just adjust those specific rules that it is hitting.

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