Since I activated the WAF Firewall last Friday the Cloudflare Firewall now blocks the Googlebot, Jetpack and Photon. I couldn’t find any rules or the reason why those get blocked. Under “Match Triggered” it just says “Filter: 843e02a4eea…”
I thought Cloudflare knows the IPs of Googlebot and has them whitelisted? How come they still get blocked and how do I solve this?
Thanks for the detailed reply. Originally I thought that it could be the Cloudflare Managed Special rules as described in this thread but if you say the filter points to a Firewall Rule created by me it confuses me even more as I only blocked countries like Russia, Ukraine and so on by using “country equals Russian Federation -> block”.
I didn’t block US traffic and I can’t think of any other rules that could lead to this outcome, so as said, I’m really confused. Is their any way to match the “Filter: 843e02a4eea…” to a specific rule? I would like to see which rule this filter is triggered by. Right now I saw in the list that even a User Agent Cloudflare-Diagnostics was blocked by “Filter: 081ffbb8ef…”
thanks again for your help! I followed your great instructions Viewing the Rule ID of a Firewall Rule and checked which rule triggered the filter and the issue is, that the rule/ID is not listed there…
I don’t know if it’s a bug or what causes this. I have created a new rule which allows all known bots and this shows together with the non-existant rule.
Another, separate, issue is that the “jetmon/1.0 (Jetpack Site Uptime Monitor by WordPress.com)” seems not to be included in the Known Bots list!?
Without access to your account here on the community, I would suggest you get in the queue with support as I expect they will be able to figure it out quickly!
I will also have another look when back on desktop (on mobile ATM).
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