Finished processing, but very poor quality

I uploaded a 1080p video to my dashboard, the status is set to ready however the pctCompleteremains at 25% and the quality of the video is very bad. The quality is not even 480p…

I checked Cloudflare’s status page and they note that the service is fully operational.

Kind regards

Sorry, this isn’t something the community can assist with. I suggest you open a ticket and provide as much info on the video (link, etc) as possible. When you get a ticket number, go ahead and post it so the mods can keep an eye on it.

To contact Cloudflare Customer Support, login & go to and select get more help. If you receive an automatic response that does not help you, please reply and indicate you need more help.