We’re in the process of moving a client with a .co.za domain to Cloudflare. This is the first time we’ve ever dealt with .co.za domains and turns out the registrar does a pre-check before redelegating to make sure the DNS servers are responding correctly.
We seem to have found a bug/problem between the .co.za registrar and Cloudflare - the Cloudflare servers are returning records that indicate the DNS was hosted with CF in the past and is still returning those old records so the re-delegation is being denied
The client doesn’t have that logon and we need to remove that old Cloudflare instance before we can get the domain delegation done and pointed to the new Cloudflare account
Any ideas how we can do this?
In the past we’ve seen inactive domains on Cloudflare be auto-removed but doesn’t look like it’s happened in this case