Finding origin web server IP address for Error 1000

I recently renewed the domain and I’m trying to put the DNS records back. However, I can’t find the correct IP addresses to put in the A records. Whatever I put in the IP addresses, I get either

Error 1000 - change the DNS A records for to resolve to a different IP address


Error 522 - Contact your hosting provider letting them know your web server is not completing requests. An Error 522 means that the request was able to connect to your web server, but that the request didn't finish. The most likely cause is that something on your server is hogging resources

Checking with external DNS tools, the domain I have has Cloudflare as a hosting provider but I do not see the IP addresses provided by Cloudflare.

In this case, should I upgrade my account and create a ticket or are there any other ways I can find the origin web server IP addresses?

Cloudflare is no host (unless you are using Pages) and you will have to contact your host for the exact addresses.

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Hi Sandro,

Do you mean Pages which are mentioned in the subscription plans? Could you please let me know what “Pages” is?


external tools such as WhoIs show that the Hosting Provider is Cloudflare.

Do you mean I should contact Cloudflare by creating tickets to find the exact IP addresses?

No. Cloudflare will not share client confidential information, so you will be wasting your time. You need to contact the party you pay to host your site.

Cloudflare provides a proxy between vistors and your site. You can learn more in this article.

Not at all, Cloudflare won’t be your host. Pages would be a hosting product but if you don’t know, you won’t be using it. You need to talk to your host.

I would pause Cloudflare and discuss the correct DNS setup with your host.

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Thank you for your reply.

Regarding the party I pay, the only place I pay is namecheap which is the domain registrar. I contacted them several times but they couldn’t provide the domain’s hosting provider since the DNS settings were protected with Cloudflare DNS.

Unfortunately, since I’m taking over the domain which was created several years ago, it’s hard for me to know to whom I should really contact. Should I contact namecheap again as they are my domain registrar or are there any ways I can find the party who is hosting my site?

If you are not paying a host, you probably won’t have any hosting in the first place and would need to get a host first.

Depending on your page, you could certainly use Pages, however it’s still mostly limited to static pages, so if you have any dynamic content, it may not be the ideal platform.

But again, pausing Cloudflare will be the best first step.

Unless Namecheap was providing the hosting at one point they are not going to have any idea who the host was. If you are working for the same organization that operated the site, it might be worth talking with the organization’s leadership or the party that handled accounts payable. Someone has knowledge of where the site was hosted. Depending on the importance of the previous version of the site, you could simply create a new one and host it wherever you see fit.

The process is going to be something that is entirely within the confines of your organization and is not something that the Cloudflare Community can assist you with.

The bottom line is, Cloudflare won’t be able to tell you who your host is. Especially with the site not loading, even an IP address may not provide an idea. You best go through your invoices or contact the person who managed the site earlier.

But pausing Cloudflare should really be the first step, so that you can focus on the actual DNS entries without the proxies being in the way.

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