Find cloudflare account details of a domain

Good day,

I was handed over the management of an existing website
The nameservers are pointed to Cloudflare, but my customer (who had the site built and managed by another service supplier before me) has no details whatsoever on this account and since the previous management company no longer exists, he can not request them there either.

How can I go about this, so that I can add the domain to my account?

Looking forward to get this untangled.


Hi @edwin4,

I don’t expect that support will be able to go through account recovery and give you access to the account as you never owned it. I would think that you will have to abandon that account and move the domain to your own account.

Please note, the settings will not all be transferred to your account and you will need to reconfigure the domain.

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