Leaving feedback for ticket response times.
For ticket #2806991, i’d like to mention that after a week of waiting to get a proper human reply instead of automated ones, we have to close the ticket. No client is willing to wait 1 week to get a proper response.
In a week we took only 1 human/automated reply and it provided literally nothing new from what we read on your documentation by ourselves. Of course we provided way too detailed responses, yet no one answered us back after many days.
If you can’t handle the support requests, just hire more people or mention that you will reply to only Business and higher plans. Stating that most tickets are getting resolved in 3 days is way out of reality.