FAQ: Having difficulties transferring domain to Shopify

If you are attempting to onboard onto Shopify and find you are blocked from doing so, it may be that this stems from your having used another SaaS platform in the past that also made use of Cloudflare.

Here are the steps to unblock yourself:

  1. Reach out to your prior SaaS platform and ask them to remove your domain from their systems.
  2. If #1 is not successful, please open up a support ticket with Shopify asking them to open up a support ticket with Cloudflare to remove your domain from your prior SaaS platform.
  3. Cloudflare will then seek to remove this domain and will report back to Shopify.
  4. Shopify will in turn update the ticket that you opened to let you know if this was successful.
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