False positive abuse report hurting business customer

General
1

What is the name of the domain?

playit.gg

What is the issue you’re encountering

False abuse report causing phishing warning

What steps have you taken to resolve the issue?

  • promptly responded to [email protected] within 3h of receiving the report
  • after phishing warning added to our homepage, opened a customer support ticket: 01446894
  • used live chat to try and get the issue escalated

What are the steps to reproduce the issue?

Visit https://playit.gg and see “Suspected Phishing”

1 Like
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Website has had the “Suspected Phishing” warning for 13+ hours. This is hurting my small business affecting sales and reputation.

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I’ve been a pro customer on this domain since early 2022. I currently pay ~$170/month for services on this domain and recently upgraded to the Business Plan.

Please review the abuse report, it’s clearly false. They claimed their Minecraft server doesn’t work and our program somehow spammed their Discord. It’s nonsensical!

It’s absurd that your default policy is to deface a paying customer’s website when you receive an anonymous report that is promptly responded to.

Please fix!

2 Likes
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Glad it got fixed, but this never should have happened in the first place. Pretty pathetic of Cloudflare to blindly listen to someone without checking it out themself first, and then refuse to read your immediate response. :roll_eyes:

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