What is the name of the domain?
acueductopagos.com
What is the error number?
No error code provided – phishing report restriction
What is the error message?
Access to the site has been restricted due to a phishing report.
What is the issue you’re encountering
Cloudflare has restricted access to our website after receiving a phishing report. However, we are a small startup in Colombia and our site contains no phishing or malicious content. This appears to be a false positive.
What steps have you taken to resolve the issue?
We responded to the original abuse email explaining the situation, but received an automatic reply redirecting us to the support portal. As a free Cloudflare user, we were unable to create a support ticket, so we are posting here for help.
Was the site working with SSL prior to adding it to Cloudflare?
Yes
What is the current SSL/TLS setting?
Full
What are the steps to reproduce the issue?
Attempt to visit https://acueductopagos.com/ from any browser. Access is blocked due to the phishing restriction placed by Cloudflare.
The community is made up of volunteers. What exactly did the response say?
Hello,
Thank you for your response. To clarify, we have not received any direct reply from Cloudflare; we only received an automatic email directing us to the support portal. In that automatic message, we were informed that our site was blocked due to a phishing report, but we believe this is a false positive as our site is a legitimate startup and contains no malicious content. Since we are free Cloudflare users, we were unable to open a support ticket, so we are seeking help through this forum.
Any assistance would be greatly appreciated in restoring access to our site.
Without knowing exactly what the automated response said the community can’t direct you. Phishing reports are handled by the Trust and Safety team. Assuming you contacted them, resolution responsibility is also with them.
Understood. Here’s the full content of the automated response we received from Cloudflare:
Cloudflare received a phishing report regarding:
acueductopagos.com
Below is the report we received:
Reporter’s Name: Unisys de Colombia
Reporter’s Email Address: [email protected]
Reported URLs:
hxxps://acueductopagos[.]com/
Logs or Evidence of Abuse: https://acueductopagos.com/
We have forwarded this complaint to your hosting provider. We have restricted access to the phishing-related content until it has been removed.
To respond to this issue, please reply to [email protected].
Regards,
Cloudflare Trust & Safety