I got falsely got charged with 9$ bill for infrequent R2 access even though I’ve only used R2 for internal testing for only a breif period, prior to the 9$ bill my bills are straight 0$ with a 9$ spike out of nowhere.
What steps have you taken to resolve the issue?
I have filed two case with support with no signs of a response. The first one was automatically closed so I have filed a new one with a higher severity but I don’t think that is helping since I haven’t gotten a reply in weeks.
Billing issues requre a Billing ticket with Support
Infrequent access does not have a free allowance and is charged at $9 for the first 0-1 million class A operations and $0.90 for the first 0-1 million class B operations per month. Use Standard storage instead for the free allowance.
Make sure to delete any infrequent access buckets to prevent further charges after the current month. Using the dashboard to view/access the bucket will incur class A and B operations.
well my bad, I still do not know what infrequent access is, I was just testing R2 out, unless there was a prompt I clicked without reading or miss-clicked and I don’t recall using infrequent access or even needing to use it in the first place. How do i even go about monitoring if I even used it or not.
I just checked all the logs and there no logs of me enabling infrequent access. Just the allowed methods, adding and removal of domains, visibility changes. I checked the audit from the time i started using R2 to my last invoice that I haven’t paid because I’m confused by the charged / don’t have the balance in my card.
If you believe it’s false charge or would like to get the correct answer about your subscription, please follow up on the ticket.
If you already have a ticket, Support will respond to you on that ticket. Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community.
Thank you for sharing your ticket number here with us.
I’ve noted the team about your case you can expect more feedback onto it.
Thank you for patience.
In case you’re looking for refund, in general for plans here is the cite:
4.3 No Refunds
FEES ARE NONREFUNDABLE. YOU WILL BE BILLED IN FULL FOR THE SUBSCRIPTION TERM IN WHICH YOU CANCEL AND NO REFUNDS WILL BE PROVIDED FOR THE UNUSED PORTION OF SUCH SUBSCRIPTION TERM. Following any cancellation, however, you will continue to have access to the Paid Services through the end of your current Subscription Term (except with respect to Services subject to usage-based billing). We may, in our sole discretion, provide a refund, discount, or credit (“Credits”) to you in a specific instance, however the provision of Credits in a specific instance does not entitle you to Credits in the future for similar instances or obligate us to provide additional Credits.
Hi, thank for the response. I am looking forward to eventually end up getting a response from support, as from my end there doesn’t seem to be any usage of the service that I am charged for. As for a refund, since I am yet to even be charged that part is out of question, I just want to be able to use some of the services again without paying for something I didn’t use.
