Failed to setup a new domain with free plan

What is the name of the domain?

517173.xyz

What is the error number?

none

What is the error message?

‘could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.’

What is the issue you’re encountering

I just registered a new domain, 517173.xyz, on NameSilo. I need to add this site to Cloudflare. However, when selecting the free plan, I encountered an error message

What steps have you taken to resolve the issue?

I tried adding the website domain using other accounts, and the same error still occurred.

In what area can we help you?

I don’t know

Screenshot of the error


no billing exist

You’ll need to follow these directions here, Billing, Plans & Subscription Questions

1 Like

It does’nt work,I have no billing and invoice listed in my billing page. and also I can not delete the domain from cloudflare

What ticket number have you been assigned, as a result of following the directions linked above?

Questions about billing will need to be resolved by the Customer Support team and cannot be resolved on the Community. You can open a Billing ticket here, https://dash.cloudflare.com/?to=/:account/support