Failed to renew domain in redepemtopn, support not responding 01267832

General Billing
1

What is the name of the domain?

dobriste.com

What is the error number?

No error number, just says payment declined

What is the issue you’re encountering

This domain has expired. We were unable to process your payment. To keep your domain registration, update your payment method.

What steps have you taken to resolve the issue?

Contcted the bank to check if card is blaocked, but its all fine

Bank tells me there is an attempt by Cloudflare to bill about $50 for the renewal yet when initiating the payment in my dashboard you indicate

Redemption fee - $0.44
1 year .com renewal- $0.10

Total due now: -$0.54

This however is not the same amount you trying to deduct as I am told by the bank

Billing issues requre a Billing ticket with Support

01267832

In what area can we help you?

Payment issue

What are the steps to reproduce the issue?

Attempt to renew the domain in redemption, check out the invoice and see if it responds with the amount Cloudflare is currently billing.

Screenshot of the error

Screenshot 2024-11-13 at 06.56.57.png
Screenshot 2024-11-13 at 06.56.57.png1406×734 43.8 KB

2

You should know these figures are obviously wrong: a .com domain registration/renewal alone – without the redemption fee – is far more than this.

I don’t know how much Cloudflare’s “at cost” redemption fee is, but whatever amount they’re trying to charge your card is probably correct. (Other registrars charge as much as $250 for the redemption fee alone.)

Before escalating this, please confirm you have sufficient funds in the card for the $50 Cloudflare was trying to charge – and attempt the payment again. If necessary, inform your bank ahead of time to allow the charge.

If this fails again (after confirming sufficient funds and that your bank is not blocking the charge), update us here so we can have your ticket escalated.

2 Likes
3

So why does’t Cloudflare provide the exact amount its charging for the redemption? Can I have that figure please

4

The Community cannot answer that question, the Support team needs to do so on your ticket

1 Like
5

When will that be done?

6

my colleagues in Support have indicated this was resolved on your ticket. Please post another topic here if that is not the case.

7

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