failed in ActionAppendSubscription: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.
What is the issue you’re encountering
Trying to upgrade plan and get this error
What steps have you taken to resolve the issue?
opened ticket - account, click on free plan, click on pro and monthly and approve payment.
Billing issues requre a Billing ticket with Support
no billing ticket
In what area can we help you?
Payment issue
What are the steps to reproduce the issue?
account, click on free plan, click on pro and monthly and approve payment.
If you already have a ticket, Support will respond to you on that ticket.
You’ll need to follow these directions here, Billing, Plans & Subscription Questions. The Community cannot assist with Billing, Account nor Registrar issues, you need a ticket with Support.
It is not possible to generate a ticket since the topic is not related to any previously consulted topic, therefore it does not allow you to move forward to raise a ticket.
Customers on every plan type can open account, billing and registrar tickets. Login, select Support and depending up on what your dropdown shows, select contact cloudflare or Support. Select Billing, complete the form
