What is the name of the domain?
What is the error number?
429
What is the error message?
Failed API Request endpoint=CrashReport { event_id: 146b3032-a28c-4e8a-a0fe-697f31708993, platform: “windows”, source: Daemon } err=ApiFailure(429, ApiErrors { errors: , other: {} })
What is the issue you’re encountering
User is authenticated as non_identity instead of username.
What steps have you taken to resolve the issue?
warp-cli debug accessauth
Reinstall Warp
Replace XML
What are the steps to reproduce the issue?
Intermittent, seen across multiple systems, geographically distributed.
We’ve noticed that when a user shows no Warp session, they seem to fall back to a non_identity user. When this happens, replacing the XML or reauthenticating the user fixes the issue.
The problem is that the user is never prompted to reauthenticate. I’m aware we can create a timeout on a gateway policy to cause a toast notification but we’ve also been told that authentication/reauthentication should continue to happen in the background via Azure.
Our identity timeout is set for 7 days currently.
