What is the name of the domain?
Type
Video
What is the error number?
Exclamation mark on on video playing screen and video freezes
What is the error message?
Exclamation mark on on video playing screen and video freezes
What is the issue you’re encountering
We stream videos in our app using Cloudflare streams. Today lot of our customers have said that the video streaming freezed multiple times. A lot of them also got the screen where video playing stopped and exclamation mark came on top of the screen. Attaching screenshot shared by the customers
What steps have you taken to resolve the issue?
Not sure about the steps we should take
What are the steps to reproduce the issue?
This is happening to some of the users. I think you can guys can support better by seeing the screenshot attached. The video that got impacted is PCOS-&-infirtility-21.mp4 videoId : 8b92f0b1b3118f273d448ad7b9347e37
