Facing an Error 1016: Origin DNS error

[pallave]

Our website (tongadive dot com) was suddenly redirected to some third-party website but now it’s completely shut down. We’re getting the following error. Tried reaching out to customer service through phone, twitter email but no help so far.

[cscharff]

Community Tip - Fixing Error: 530 / Error: 1016 Origin DNS Error

Error Try the suggestions in this Community Tip to help you fix “Error 530: Origin DNS Error”. Background Error 1016 / Error 530 indicates Cloudflare is unable to send requests to your server because its origin IP cannot resolve the A or CNAME DNS record requested. Even if Cloudflare’s Anycast address is resolving correctly, the record that should be specified in the DNS tab of your Cloudflare dashboard cannot be found or is a CNAME record to an external domain that cannot be resolved. When t…

[pallave]

Hello,

Can you share the logs with us for better clarity.

Thanks

[cscharff]

TONGADIVE.COM isn’t using Cloudflare nameservers or pointing to a Cloudflare IP address. You should talk to your DNS administrator and hosting provider.