I had worst Cloudflare experience ever - in my 6 or something years this is terrible. I created a zone which specified different name servers than actually configured ones - GUI says “amy.ns” and “nile.ns” while these names actually reference servers “aria.ns” and “west.ns”.
First response was extremely quick, but unuseful dns template. All the rest of responses were the same - totally unrelated links… Finally I got “you are not the account owner and for privacy reason blablabla…” and status closed. I used my DELEGATED account to submit a support ticket. Support guy did not have the time or the knowledge or both to do something? So now I need to escalate this higher, because “delete and recreate” scenario did not help.
Should this go all the way up to Cloudflare CEO? I am ashamed that I recommended Cloudflare and its support to my customer and in return I got this…
Case is 1568790