Explaination for why the workers plan was put on the Free plan

For Workers & Pages, what is the name of the domain?

N/A

What is the error number?

1027

What is the error message?

This website has been temporarily rate limited You cannot access this site because the owner has reached their plan limits. Check back later once traffic has gone down. If you are owner of this website, prevent this from happening again by upgrading your plan on the Cloudflare Workers dashboard.

What is the issue or error you’re encountering

After this morning worker degraded service, all our workers were being rate limited because our account got put into the “Free Tier”, when our account has been in good standing for years. I would like an explination on how our account got put into the “Free Tier” even after the cloudflarestatus.com indicated that the worker issues have been resolved.

What steps have you taken to resolve the issue?

We repurchased / re-subscribed our workers onto the paid plan, and our services resumed.

What are the steps to reproduce the issue?

N/A

The community can’t answer that. You should open a billing ticket.