Expired domain transfer not resolving correctly

Website, Application, Performance Registrar
1

Hi, so my site is unreachable for couple of days now since I change the registrar name.com to Cloudflare.

The transfer was made on the expiry date so there might be an issue. Can you please help me with this?
Two different domains also transfered to Cloudflare work fine.

Best, G

2

Have you checked to see what are the current name servers for your domain?

Can you share the domain name?

3

Yes, they are unrecognisable:
Type NS TTL
NS ns4jpz.name dot com 299
NS ns2dqr.name dot com 299
NS ns3cgw.name.com 299
NS ns1bqx.name.com 299

4

Hi @grega,

Looks similar to Transferred to Cloudflare from Google, nameservers still Google; had been Cloudflare, you will have to contact support about this, looks like your old registrar changed the nameservers on the way out.

To contact Cloudflare Customer Support, login & go to https://dash.cloudflare.com/?account=support and select get more help. Please give Support the complete details and link to your Community post. Here’s a bit of background on Cloudflare Support for reference:

https://support.cloudflare.com/hc/en-us/articles/200172476-How-do-I-report-a-bug-to-Cloudflare-

1 Like
5

Thank you very much. I’ve been struggling to find the support link.

1 Like
6

No problem, if you share the ticket number here, one of the mods will hopefully make sure it is in the right queue for you :slight_smile: