Hello, Some of my users who use the ESET antivirus, tell me that they can not directly access the web because the antivirus rejects access. Any information I can check to solve it?
I am using the free plan and I want to switch to the paid one, but I need to solve these issues.
Thank you.
This is most likely related to your domain though, not Cloudflare.
Thank you @sandro, but before using Cloudflare, it did not happen. Problem started since I use Cloudflare. Any check I should do?
What is the warning in the first place? Post a screenshot, and what is the domain in question?
I’m waiting for the users response to tell me the exact warning. I will inform you about this
Many Thnaks.
It is not necessarily what ESET is using, but for starters you can check your site at https://transparencyreport.google.com/safe-browsing/search.
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I will install ESSET to do tests
Hello,
I have done tests with ESET but I can not reproduce the error.
Users tell me that the error that appears is:
The Server Certificate has changed unexpectedly. Unreliable certificate.
The user should send you a screenshot. This is typically a browser error though.
You´re right!
Hello, Attach capture of the ESET error. It is related to the SSL certificate: “The server certificate has changed unexpectedly”. Other users use the Yandex browser and give them the error: “Unable to establish a secure connection”
I have my own certificate installed on the server and use a free Cloudfare certificate with the Fulll (Strict) option
I’d check what certificate you get in these cases. Maybe that is even a genuine warning.
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