ESET reject access to my website

#1

Hello, Some of my users who use the ESET antivirus, tell me that they can not directly access the web because the antivirus rejects access. Any information I can check to solve it?
I am using the free plan and I want to switch to the paid one, but I need to solve these issues.
Thank you.

#2

This is most likely related to your domain though, not Cloudflare.

#3

Thank you @sandro, but before using cloudflare, it did not happen. Problem started since I use cloudflare. Any check I should do?

#4

What is the warning in the first place? Post a screenshot, and what is the domain in question?

#5

I’m waiting for the users response to tell me the exact warning. I will inform you about this
Many Thnaks.

#6

It is not necessarily what ESET is using, but for starters you can check your site at https://transparencyreport.google.com/safe-browsing/search.

#7

Current status

check_circle No unsafe content found

Site info

This info was last updated on Aug 16, 2018.

Site safety can change over time. Check back for updates.

#8

I will install ESSET to do tests

#9

Hello,
I have done tests with ESET but I can not reproduce the error.
Users tell me that the error that appears is:
The Server Certificate has changed unexpectedly. Unreliable certificate.

#10

The user should send you a screenshot. This is typically a browser error though.

#11

You´re right!

#12

Hello, Attach capture of the ESET error. It is related to the SSL certificate: “The server certificate has changed unexpectedly”. Other users use the Yandex browser and give them the error: “Unable to establish a secure connection”

I have my own certificate installed on the server and use a free Cloudfare certificate with the Fulll (Strict) option

eset_error
eset_error.png1141x661 90.6 KB

#13

I’d check what certificate you get in these cases. Maybe that is even a genuine warning.

#14

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