I transferred these domains without issue other than not having any invoices despite being charged. Our accounting department is breathing down my neck to get invoices associated with the charges.
What steps have you taken to resolve the issue?
I submitted a case, but have had no responses in ~12 business days (accounting for Thanksgiving).
Billing issues requre a Billing ticket with Support
Since this is a billing-related matter, we’re unable to offer assistance through Community.
Rest assured, your ticket is currently being handled by the Billing team. I have made a note in the ticket that this issue has been raised in Community for further reference.
Thank you for the response, but I must express my ongoing frustration with the handling of ticket #01278348. Since opening this ticket on 11/19, I have not received a meaningful update or resolution. The lack of support for billing issues, particularly after advocating for Cloudflare within my organization and securing approval to expand beyond the free offerings, has been deeply disappointing.
This experience has seriously made us reconsider whether Cloudflare is the right partner for us moving forward. I would appreciate immediate action or at least a detailed update from the Billing team regarding the status of this case.
This level of support is not what we expected when committing to Cloudflare’s paid services, and it’s imperative that we resolve this quickly.
