Errors on Chromium-based browsers to ChatGPT from enterprise network

Website, Application, Performance
1

Hello. I am a Network Security Engineer that manages a network behind Palo Alto next generation firewalls. In our environment we use SSL Forward proxy decryption (aka “Break and Inspect”) with self-signed certificates. We are experiencing issues specifically from Chromium-based browsers:

  • In FireFox and Safari, if a user navigates to chat[.]openai[.]com they can authenticate, ask questions, and interact with the bot without any issue.
  • In any Chromium-based browser (Chrome, Edge, …) if a user navigates to chat[.]openai[.]com they can can authenticate, ask a question to the bot, and they get a generic “Something went wrong” error message.

We do get some errors in the Chromium browser logs/console:

  • POST https:// chat[.]openai[.]com/backend-api/conversation net::ERR_ABORTED 403 (Forbidden)
  • FatalError: Something went wrong. If this issue persists please contact us through our help center at [help[.]openai[.]com](https:// help[.]openai[.]com).
  • POST https:// chat[.]openai[.]com/backend-api/conversation 403 (Forbidden)
  • Mixed Content: The page at ‘https:// chat[.]openai[.]com/chat’ was loaded over HTTPS, but requested an insecure resource 'http:// onramp[.]apps[.]openai[.]com/api/conversation/gen_title'. This request has been blocked; the content must be served over HTTPS.
  • GET https:// chat[.]openai[.]com/backend-api/conversations?offset=0&limit=20 504 (Gateway Time-out)

Any suggestions?

2

Contact them as directed? This isn’t a Cloudflare error.

3

I have contacted OpenAI (ChatGPT) but the chances of them responding are pretty slim. Figured this could be a Cloudflare error seeing as they use Cloudflare.